Terms & Conditions

Introduction

These terms and conditions govern the purchase, activation and use of the Digital Prepaid Mastercard Gift Card (“Card”) available through this website (“Website”), which is operated by Bolt Tech Pty Ltd ABN: 79 676 153 307 (“Bolt Tech”, “Store Operator”). The Card is issued by Bano Pty Ltd ABN 93 643 260 431, AFSL 536984 (“Issuer”, “Bano”, “we”, “us”, “our”) under license from Mastercard.

By purchasing, activating or using the Card, you agree to be bound by these Terms and Conditions. In these terms, references to “you” or “Cardholder” mean the purchaser or authorised user of the Card. All users of the Card must be provided with these Terms and Conditions.

These terms must be read together with any instructions, disclosures or policies provided at the time of purchase.

Purchasing the Card

Cards may be purchased through the Website using our online checkout system. The Cards are available in preset values of $50, $100, $200 and $500. Customers may select from the card designs displayed on the website; at this stage only pre-designed card templates are available and customers are not able to create custom card designs.

Each purchase transaction may include up to one Card per order. Customers may place multiple orders, however each order is limited to one Card. All pricing displayed on the website is subject to change from time to time without notice.

Payment for the Cards is processed through Bolt Tech and its authorised payment gateway and acquiring partners.

Card Activation

After purchasing a Card, the Cardholder must activate the Card before it can be used.

The purchaser must enter their email address or mobile phone number to receive an activation email containing a link to activate the Card. The Cardholder will receive a verification code after following the link in the activation email. After entering the verification code and completing the activation process through the Bano platform, the Card will be activated.

Following activation, the Cardholder will receive a confirmation email that includes the Card details and a link to access the Bano platform, where the Cardholder can check the card balance and status.

The Card cannot be used until the activation process has been successfully completed.

Nature of the Card

The Card is a prepaid Mastercard gift card. The Card operates on a prepaid basis and may only be used up to the value that has been loaded onto the Card at the time of purchase.

The Card is not a credit card, is not linked to any bank account, and cannot be reloaded with additional funds once issued.

Using the Card

The Card may be used to purchase goods and services wherever Mastercard prepaid cards are accepted for electronic transactions. The Card may be used for both online purchases and in-store purchases where Mastercard payments are accepted.

The Card cannot be used for ATM withdrawals, cash withdrawals, or transactions conducted over the counter at financial institutions.

Digital Wallets (“Pays”)

The Card may also be added to supported digital wallet services, including Apple Pay, Google Pay and Samsung Pay, subject to device compatibility and the availability of the relevant wallet service provider. A “Device” may be a mobile phone or wearable device that allows you to store a Card to the device and actuate a purchase using the Pays. Although the Card is Pays enabled, availability of the Pays is contingent upon the card program you have signed-up for.

We are not responsible for the availability, functionality or performance of any third-party digital wallet provider or device.

Card Expiry

Each Card has an expiry date displayed on the Card details. The Card will remain valid until the expiry date indicated. The Card cannot be used after the expiry date.

Cards issued under this program generally have an expiry period of five (5) years from the date of issue, unless otherwise stated on the Card. Subject to applicable law, any unused balance remaining on the Card after the expiry date may be forfeited.

Card Restrictions

The Card may only be used up to the available balance. Transactions that exceed the available balance will be declined unless the merchant allows the Cardholder to pay the difference using another payment method.

The Card is not reloadable and cannot be used for direct debit arrangements, recurring payments, instalment payments, or similar payment arrangements.

The Card cannot be used to obtain or redeem cash or for ATM withdrawals.

Transactions may be declined in certain circumstances, including where:

• the merchant falls within a restricted merchant category code (MCC);
• the transaction occurs in a restricted jurisdiction;
• the transaction would breach Mastercard rules or applicable laws;
• the Issuer reasonably suspects fraud or other suspicious activity;
• the transaction would breach the Issuer’s internal policies; or
• the merchant chooses not to accept the Card.

Restricted Merchant Categories & Transaction Types

The Card cannot be used for transactions with merchants classified under the following Merchant Category Codes (MCCs) and categories:

Restricted Jurisdictions

The Card cannot be used, and transactions will be blocked or declined, in the following countries and territories:

• Afghanistan
• Belarus
• Central African Republic
• Democratic Republic of Congo
• Guinea-Bissau
• Iran
• Iraq
• Lebanon
• Libya
• Mali
• Nicaragua
• North Korea
• Russia
• Somalia
• Sudan
• Republic of South Sudan
• Syria
• Venezuela
• Ukraine
• Yemen

Transaction Limits

The Card may be used for an unlimited number of transactions until the available balance has been exhausted. The value of each transaction is limited only by the available balance on the Card. Travel transactions are permitted where Mastercard is accepted, subject to Mastercard network rules and acceptance by the merchant.

Fraud, Chargebacks and Customer Responsibility

Cardholders are responsible for safeguarding the Card details and ensuring that the Card information is not disclosed to unauthorised persons.

If the purchaser enters an incorrect email address or phone number during the purchase or activation process, and the activation link is received by another person as a result, we will not be responsible for any resulting loss.

The Card operates similarly to cash and may not be replaced if it is misused, lost, stolen or damaged. Except where required by law, we are not responsible for losses arising from acts or omission of the purchaser’s payment providers, including their unauthorised use, fraud, misuse, or chargebacks initiated by them.

Refunds and Returns

Once a Card has been activated or used for any purchase, it cannot be returned or refunded.

Refund requests relating to the purchase of the Card must be submitted directly through the Website or by contacting customer support at the details provided below. Refunds, where approved, may take up to 30 days to process.

Where a merchant refunds a transaction made using the Card, the refund will be processed according to the merchant’s refund policy and may be credited back to the Card balance, issued as store credit, or refunded by other means determined by the merchant.

If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card), you may lose access to those funds.

Balance Enquiries

Once the Card has been activated, Cardholders may check the available balance, transaction history and card status through the Bano platform using the link provided in the activation confirmation email.

Cardholders are responsible for monitoring their available balance and ensuring that sufficient funds are available before attempting to make a transaction.

Suspension or Restriction of Card Use

We may suspend, restrict, block or stop the use of the Card in circumstances including:

• if suspicious activities are noticed, including where we reasonably suspect fraudulent activities;
• if the remaining available balance is below a certain threshold reasonably determined by us;
• if required to comply with applicable laws, Mastercard rules or our internal compliance policies; or
• where necessary to protect the security or integrity of the Card program.

Privacy

When purchasing or activating the Card, certain personal information may be collected, including the purchaser’s name, postal address, email address, phone number and limited payment information.

You acknowledge and agree that Bolt Tech may share your personal information with Bano for the purposes of issuing, activating, managing and supporting the Card.

Personal information may be disclosed to third parties where necessary to operate the Card program, process transactions, or comply with legal and regulatory obligations. A full privacy policy can be viewed at the website. You authorise such disclosure when accepting these Terms and Conditions.

Compliance with Laws, Scheme Rules and Sanctions

The Card program is subject to applicable laws, regulations and payment network rules, including the rules of Mastercard.

You agree that you will not use the Card in any manner that breaches any applicable law, regulation or payment scheme rule. Without limitation, the Card must not be used in connection with any unlawful activity, including activities related to fraud, money laundering, terrorism financing or any other prohibited activity.

We may block or refuse any transaction where we reasonably believe that the transaction may breach applicable law, sanctions requirements, Mastercard scheme rules, or our internal compliance policies.

The Card must not be used in any country or with any person or entity subject to sanctions administered by Australian authorities or other applicable regulators.

Changes to Terms

We may amend these Terms and Conditions from time to time. Updated Terms will be published on our website. Except where we are required by law to do so, or the change is materially adverse to you, you will not receive any advanced notice of such changes. Continued use of the Card after such changes will constitute acceptance of the updated Terms.

Limitation of Liability

To the maximum extent permitted by law, we are not responsible in any way:

• for the use, functionality or availability of a third party, including but not limited to any Device, the availability of merchants who allow the use of the Device and Card as payment, or a reduced level of service caused by the failure of third party communications and network providers;
• for any loss arising from the refusal of a merchant to accept the Card, failures or interruptions in digital wallet services, network outages, or the failure of third-party payment infrastructure;
• where you have other cards stored on your Device for payment and you inadvertently use the Card when using your Device as a payment method. You must ensure that you select the correct card prior to using your Device as a payment method;
• for any loss arising from your acts or omissions, including where you enter an incorrect email address or phone number, and relevant information is received by another person;
• for transactions on your Card if: a) your Device security measures are compromised; or b) where you allow others access to, or the means to access, your Device; or c) any other circumstances in which you allow others to circumvent the security measures of your Device, except to the extent that the liability is caused by our fraud, gross negligence or wilful misconduct (including that of our officers, employees, contractors or agents);
• when authorisation is declined for any particular transaction except where the authorisation has been declined because of our fraud, wilful misconduct or gross negligence;
• to replace or refund value for misused, lost, stolen or damaged Cards except where we have breached any condition or warranty implied under consumer protection legislation that cannot be excluded in these Terms and Conditions; and
• for losses or liabilities arising as a result of or in connection with the Card, except where any liabilities or loss arising from our fraud, wilful misconduct or gross negligence (including that of our officers, employees, contractors or agents).

Nothing in these Terms excludes any rights or guarantees that cannot be excluded under the Australian Consumer Law.

Customer Support

If you have enquiries or complaints about a purchase made with the Card, or a dispute with a merchant, you must deal directly with the merchant involved. If you cannot resolve the dispute with the merchant, you may contact our customer support during Australian business hours:

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of New South Wales.

Others

To the maximum extent applicable, the following additional terms apply:

• Bolt Tech Website Terms of Use and Privacy Policy (governing your use of the Website); and
• Bano Terms and Conditions and Privacy Policy (governing the Card).